At Sakurark, we want our customers to be completely satisfied with their purchases. Therefore, we have created a refund and return policy that applies to all products sold on our website.
Physical Items: If you are not satisfied with your physical item purchase, you may return it within 14 days of purchase for a refund. The item must be in its original condition and packaging, and must not affect a second sale. 📦🚚😕
Virtual Items: We do not offer refunds for any virtual items that have been sent via various forms (e.g. email, online download). Once the item has been delivered, we cannot offer a refund. 💻📧😔
Special Items: We do not offer refunds for special items such as physical items with activation codes. These items are considered final sale and cannot be returned or exchanged. 🤐🔐😕
Please note that our refund and return policy applies only to products purchased directly from our website. If you purchased a product from a third-party seller, please contact the seller directly for their refund and return policy.
If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer service team at [email protected]. We will be happy to assist you. 🤝👩💼👨💼
Thank you for choosing Sakurark for your shopping needs! 🌸🛍️😊